CONCEPT PROMISES
Everything is built to give you, our customers, the very best service.
OPENNESS & HONESTY
We are open and honest in how we deal with each other, our customers and our suppliers.
RESPONSIBILITY
We all take responsibility for what we do and how we act and behave.
EMBRACE CHANGE
We embrace change when change is necessary to improve our staff, customer and supplier experience.
FAIRNESS and RESPECT
We treat everyone we encounter with fairness and respect.
ACCOUNTABLE
We hold each other accountable for upholding and living our promises.
ENVIRONMENTALLY FRIENDLY
We are leaders, not followers, in being an environmentally friendly and responsible company.
SUCCESS
Success is celebrated and shared – by owners, staff and local community projects.
THE CONCEPT CUSTOMER SERVICE PROMISES
At the same time the Concept Promises were launched, the Customer Service team introduced their Customer Service Promises. As we change and grow as a business, these promises help us to offer the best service to our customers.
WE WILL RESPOND TO ANY CUSTOMER ENQUIRY WITHIN ONE HOUR
NEXT WORKING DAY DELIVERY ON ALL STOCKED ITEMS IF ORDERED BEFORE 12PM
7 DAY TURNAROUND ON BRANDED WORKWEAR FROM ARTWORK APPROVAL
